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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- International Orders
- Payment Options
- Dealer Inquiries
- Terms & Conditions
- Shipping & Delivery
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* Orders for pre-made kits will be shipped within a maximum of five (5) days of checkout, based on product availability. Custom Kits will be shipped 2-3 weeks from date of checkout. In the unlikely event that the item(s) you selected are not available within 5 days, we will notify you by e-mail or telephone. At this time, we do not split shipments.
* Orders will be shipped via United States Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Regular Ground Service, at Motoarmy.com's discretion. Orders are shipped before 4:00 p.m. PST. Orders received after 2:00 p.m. PST will not be shipped that business day.
* At checkout, you may select "Express Shipping" for an additional charge. Most "Express Shipping" orders will be processed within one business day after checkout, pending credit card approval and product availability. We ship express shipments Monday through Friday (excluding holidays) via UPS.
* In the unlikely event that we need to back order an item from your purchase, your order will be held until the back order has been fulfilled. Your order will then be shipped at the requested delivery method.
* UPS Express service is not available to Alaska or Hawaii.
Please note ship time for the following delivery methods:
3 Day Air 3-4 business days*
2 Day Air 2-3 business days*
Next Day Air 1-2 business days*
*Business days are Monday-Friday.
SHIPPING & HANDLING RATES
Motoarmy.com shipping & handling rates are calculated based on total weight of the item(s) ordered and the zip code where the item(s) are shipped.
For express shipping*, an additional charge will be added to the above shipping rates. International orders will be billed at the rates above plus the actual international shipping charges (will vary based on country and order size). Please note that express shipping is not an option for orders shipping to Alaska, Hawaii, internationally. All rates are in United States currency. * Express shipments will be sent out within five (5) days of checkout. - Privacy & Security
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What information do we collect?
* We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
* When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
* We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
* Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
* To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
* To allow us to better service you in responding to your customer service requests.
* To quickly process your transactions.
* To administer a contest, promotion, survey or other site feature.
* If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Motoarmy. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 15, 2008.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy. - Returns & Replacements
- Please contact Motoarmy if you would like to return anything. You will need an RA number. This does not a guarantee of the return. A Motoarmy customer service representative will contact you upon receipt and approval of this return. Please do not return anything without contacting Motoarmy first and receiving an RA number. All returned items may be subject to a restocking fee and some items may not be returnable (ie: custom products). .
- International Orders
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* International orders will be reviewed and fulfilled at Motoarmy.com's discretion. International shipping will be billed at the regular Motoarmy.com shipping & handling rates PLUS the actual international freight charge billed by the carrier. This additional charge will be added to your invoice and charged to your credit card after Motoarmy.com Customer Service has processed your order. You will be contacted via email or phone for verification and approval before your order is shipped. Please note that express shipping is not an option for international orders.
* All transactions will be billed in US currency. Additionally, international orders may be subject to duties, taxes and brokerage fees. The recipient is responsible for payment of applicable duties, taxes and brokerage fees. Please contact your customs office for information on duties, taxes and restricted items.
* Some merchandise may not be available for international shipping. In the event that we are unable to fulfill your international order due to restrictions from a product's supplier, we will notify you via e-mail.
- Payment Options
- * Motoarmy.com accepts Visa, MasterCard, Discover, and Paypal for orders placed online. * Your credit card information is encrypted through Secure Socket Layer (SSL) technology. This technology ensures that the information remains private and secure. To check the security of your connection, check the indicator in your browser window after accessing the server. If you see an unbroken key or a closed lock, then SSL is active. A second method to check for security is to look at the URL line of the browser. When accessing a secure server, the first characters of the site address will change from "http://" to "https://". * Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you'll be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server, for whatever reason, please place your order by calling Motoarmy.com Customer Service at (760) , Monday through Friday, between 8:00 a.m. and 4:00 p.m., Pacific Standard Time.
- Dealer Inquiries
- For Domestic and International Sales please contact sales at and/or e-mail sales@motoarmy.com
- Terms & Conditions
- Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
